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FAQ

Most frequent questions and answers

Lamination or encapsulation is the process of coating both sides of your print in thin flexible clear plastic film (hot melt) with a small clear lip all around. This process makes your prints durable and waterproof.

We fold your prints down to A4 size from A0, A1, A2, A3 sizes.

As this is a manual process and due to the nature of folding, some small size variations or creasing may occur in the sheet when folding is carried out.

We only accept pdf files. Pdf format is the printing industry’s standard preferred format.

Please convert your files to pdf before uploading to us. If you don’t have the correct PDF conversion software,  you can google for “free online pdf converters” to do the conversion to pdf format before uploading the arwork to us.

We will print your drawings to the ISO size you have specified when placing your order ( A1, A2, A0 etc). If your artwork is a non standard size, our software will automatically resize your artwork proportionally to fit to the  ISO “A” size that you specified at the time of ordering.

To ensure your artwork prints at exact 1:1 scale, please send your PDF file at exact ISO sizes of A4, A3, A2, A1, A0.  This will prevent auto resizing of your artwork.

Also leave at minimum of 6mm white space all around the artwork to ensure the design does not get cut off as all printers need edges to grip the paper.

Your artwork should be a minimum of 300 dpi resolution at actual 1:1 size. Although we can print from lower resolution artwork, the printing may be pixelated and blurred. 

If you send low resolution artwork you accept that print quality will be at your own risk.

Yes we can convert your colour artwork to black and white mono (greyscale), please specify B/W in the options when placing your order.

Yes, due to admin costs, we have set our minimum order value at £9.

Any orders below this amount will be automatically rounded up to £9.

Plans, sewing patterns and posters:  we aim to print and dispatch same day if ordered before 12 noon.

Roll up banner stands and PVC banners:  we aim to print and dispatch 3 working days after receipt of your order.

We endeavour and will try our utmost to dispatch your order within the above specified timescales.

However if you have placed a particularly large order or an order with additional with finishing options such as folding etc, your printing may be despatched the following working day.

We use a variety of different delivery companies such as Royal Mail, Fedex, DHL etc.

The particular delivery delivery service used is dictated by the size & type (bulk, weight, dimensions etc) of your finished order.

We have 2 flat rate packaging & delivery charges:

Mainland UK –  £6.95+vat

Highlands & Islands / Northern Ireland  – £16+vat

Due to the nature of transportation services we cannot guarantee next day delivery for any order placed with us. However over 95% of orders are delivered within 1 to 2 working days after dispatch. Sometimes in rare, exceptional circumstances or when delivering to remote areas,  it may take longer than 1 to 2 working days for delivery.

Please order the printing well in advance of any of your deadline. Our company policy is that time is not of the essence for delivery.

We can deliver to most of mainland UK.

Highlands & islands or Ireland will incur a surcharge. Remote areas outside of main cities may require longer delivery times.

Depending on the delivery service we have used to send your order, someone may need to sign for the package when the courier arrives. If you are not in to sign for the delivery, the courier will leave a card giving you the opportunity to re-arrange delivery.

 At the discretion of the courier company you may be able to collect from their depot, or make an arrangement to leave the package with a nominated neighbour.

Yes we can ship internationally by special arrangement, please contact us for a bespoke quotation

We accept the following cards: Visa, MasterCard, Maestro and  American Express.

We take data protection very seriously; your sensitive financial data is not stored by us. All of our online payment processing is safely and securely handled by some of the worlds leading Merchant Banks.